An important rule of thumb is to never hire a contractor you are not comfortable with. You might think that this is quite obvious, however often times we are pressured into making a snap decision and this can cloud our better judgment. Never allow this to happen to you! Always be sure that you understand all of the details within your mold remediation agreement and most importantly, only hire a company if you feel that both you and the contractor are on the same page. When you choose Absolutely Spotless to perform mold remediation services in your home you are receiving several decades of industry specific experience, not to mention the most affordable and experienced mold removal services available in Eastern Pennsylvania.
Communication with building occupants is essential to the success of any mold removal project. Many occupants are concerned for their safety, and these concerns often times increase if they think information is purposely being withheld from them by the remediation contractor. Homeowners should always be kept up to date regarding the status of the building investigation and of the remediation process. As new information becomes available it must be passed along to the homeowner. This information includes but is not limited to the diagnosis, changes in remediation practices and of course changes in any suspected health risks.
Occasionally, it is necessary to re-locate the occupants during the course of a mold removal project. This is done only in extreme cases where there is extensive mold damage along with very severe airborne mold issues. It is essential that the mold removal contractor clearly and concisely explain the reasons why temporary relocation is recommended. It is never acceptable to alarm any homeowner. It is always better to clearly explain the circumstances and communicate the anticipated work schedule so that they have a complete understanding and feel comfortable with the entire mold remediation process.
A mold remediation specialist must always take the homeowners concerns seriously and should clearly and concisely address each individual concerns that they have. Below are some important rules in communicating the remediation process with the client:
IICRC S520 Standard and Reference Guide for Professional Mold Remediation
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